Refund and Cancellation Policy

Cancellation

• ExpenseLens Pro is currently purchased through a Razorpay Payment Link for one month of digital access.
• There is no automatic recurring debit unless a separate recurring authorization is introduced and accepted by the user in the future.
• Users can stop using the paid plan at any time. Access remains available until the end of the paid period unless the account is suspended for misuse.

Refund eligibility

• Duplicate successful payments for the same user and same access period are eligible for refund after verification.
• A successful payment where Pro access is not activated and cannot be activated within two business days after support verification is eligible for refund.
• A payment made because of a clear technical or billing error by ExpenseLens is eligible for refund after verification.
• Refunds are generally not available after Pro access has been activated and used, except where required by law or where we confirm a billing error.

Refund request timeline

Refund requests should be raised within seven calendar days of the payment date. Requests raised later may be declined unless required by law or related to a confirmed duplicate debit.

How to request a refund

• Contact support through the Contact page.
• Include your Telegram id, Razorpay payment id, payment link id if available, payment date, amount, and the reason for the request.
• Do not share card numbers, CVV, UPI PIN, OTP, passwords, or netbanking credentials.

Refund method and timing

Approved refunds are initiated through Razorpay to the original payment method where possible. After a refund is initiated, bank and payment network timelines may apply; Razorpay customer guidance indicates that refunds are typically credited in 7-10 working days after business initiation.

Chargebacks and disputes

If you are dissatisfied with a transaction, contact ExpenseLens support first so we can investigate and resolve it. This does not limit any chargeback or dispute rights available to you through your bank, card issuer, UPI provider, Razorpay, or applicable law.